ITSM Sync Status
External system synchronization health and configuration
2/3
Connected
3
In Queue
1
Sync Errors
45
Field Mappings
Star Cement ServiceNow
ServiceNow
Last Sync
1d ago
Queue Depth
3 items
Sync Errors
1
Field Mappings
18
Mapping Conformance94%
17 of 18 fields conformant
Jira Software Cloud
Jira Software
Last Sync
1d ago
Queue Depth
0 items
Sync Errors
0
Field Mappings
15
Mapping Conformance100%
15 of 15 fields conformant
SAP Solution Manager ChaRM
SAP ChaRM
Last Sync
1w ago
Queue Depth
0 items
Sync Errors
0
Field Mappings
12
Mapping Conformance83%
10 of 12 fields conformant
Failed Sync Items (1)
Items that failed to sync and require attention
| Defect | ITSM | Reason | Retry Count | Last Attempt | |
|---|---|---|---|---|---|
| DEF-2026-00433 | servicenow | Field mapping conflict: Priority value "P3" not found in ServiceNow picklist | 3 retries | 1d ago |
Field Mapping Conformance
Per-ITSM field mapping status and conformance
Star Cement ServiceNow
17/18
Jira Software Cloud
15/15
SAP Solution Manager ChaRM
10/12