Hypercare Dashboard
Day 7 of 14Post-go-live support and issue tracking - Star Cement S/4HANA
23
Total Issues
8
Open
5
Resolved Today
4.2h
Avg Resolution
94%
SLA Compliance
4.2/5
Satisfaction
ATP Check Timeout on High-Volume Orders
HighOpenPerformanceReported by Sales Team
2h 30m
M.Reddy
Credit Block Not Releasing After Payment
HighIn ProgressFunctionalReported by Finance Team
4h 15m
P.Sharma
Delivery Note Print Format Issues
MediumOpenOutputReported by Logistics Team
6h 00m
Unassigned
Intercompany Billing Price Mismatch
MediumIn ProgressFunctionalReported by Controlling Team
1h 45m
J.Rao
Slow Response on Material Availability
LowResolvedPerformanceReported by Planning Team
S.Kumar